IT Support Engineers / Customer Support Agents

Requirement:

• Thai National, Male or Female, Age 22-26 years old.
• Bachelor degree in Computer Engineering, Computer Sciences or any related fields. (fresh graduates welcome)
• General IT Skills
• Good Skill in English (Speaking, Reading and Writing)
• Ability to work as part of a team
• Can-do attitude, responsible and motivated.
• Ability to work on shifts

Desired:

• Familarity with ITIL framework, BSM knowledge
• Knowledge of Client/Server Architectures
• Database knowledge (MySQL, MS-SQL, Oracle)
• Windows XP, Vista, Server and *nix knowledge.
• Knowledge of German, Spanish or French is a definitive plus.

Responsibilities:

Call Management:

• Receiving all calls from customers within agreed response time
• Providing solutions to the customers via phone / email
• Log all the call data to Servicedesk Call Management system
• Dispatch calls to appropriate service partner/vendor
• Provide remote diagnostic to customer system.

Problem Management:

• Remote Troubleshooting of client and server applications
• Monitor progress of calls independently.
• Escalate calls which will exceed the "SLA" criteria.

Reporting:

• Prepare call log data for Managed Service Reports
• Maintenance of Call log data.

On-site Support
Provide engineering on-site service

Gain:

• Experience of complete range of ITSM/BSM technologies.
• Opportunity for skill growth, working with int'l. company.

Only short-listed candidates will be notified.Interested applicants are invited to apply with full resume in English or German, a recent photograph, transcript and expected salary to the following email-address: job081201@itconcepts.biz Only short-listed candidates will be notified.