“Efficient Business Service Management begins with us.”
We optimise your business processes
Exploiting the full potential of your IT systems? Achieving smooth interplay between all sub-areas? Ensuring maximum efficiency with the available resources? Always keeping an overview of the organisation? And being able to take action quickly when it is necessary? That is what we mean by tailor-made business service.
In order to tackle this challenge, Chief Information Officer Peter Biedermann and his team decided to implement the Business Service Management (BSM) strategy – a method of linking IT systems more closely to the business processes which they are designed to support.
SFS : Peter Biedermann, CIO
In the diverse evaluation rounds with various providers – this stage as a whole lasted for almost three months – ITConcepts was most impressed with the Business Service Management (BSM) approach on offer from BMC Software.
Sunrise: Martin Vogt, Senior Project Manager
“From the very start, we used the Remedy Action Request System as the basis of comprehensive quality assurance across the business,” said Peter Rufener, Head of CCC Service Management and Member of the Board. “Telekurs Financial AG also uses these solutions to guarantee the quality of its subsidiaries’ master data.”
SIX Group: Peter Rufener, Head of CCC Service
“The BMC Service Assurance solution significantly improved the availability of our services, and we were able to cut the time our administrators spend on monitoring the systems by ten to 20 percent because BPM provides fully automatic rectification of certain alarms or malfunctions.”
Green.ch: Beni Frei, Director IT